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FAQ

  • Q Brief Description

    A Elesmart electric handcycle is a great alternative to the car and is ideal for longer trips in the city and the countryside for wheelchair users.The 16” fat tire is suitable to more challenging terrain. It has the easy and most universal connecting system and offers many practical features that make it easy and comfortable to use.
  • Q Brief Description

    A The ELESMART electric wheelchair handcycle attachment is designed to transform your manual wheelchair into a powerful electric-powered wheelchair effortlessly.
  • Q Brief Description

    A The ELESMART electric wheelchair handcycle attachment is designed to transform your manual wheelchair into a powerful electric-powered wheelchair effortlessly. With a compact and portable design, weighing only 33 lbs, this kit is easy to carry and install. The 12-inch tire diameter, paired with a robust 36V 500W motor, ensures smooth and reliable performance across various terrains, enhancing mobility and freedom.
  • Q Model Specific Features

    A Lithium Battery: 10.4 Ah/ 12.8 Ah / 16 Ah
    Range: 50/ 60 / 70 KM
    Travel Range: 31/37 Miles 
    Power:36V/48V 500W
    Suitable for Φ0.87-1.3 inch Tube Diameter
    Connect Way:Side Connection
    Color: Red, Black, Blue, Purple 
  • Q Model Specific Features

    A Lithium Battery: 15 Ah/ 20 Ah
    Range: 80 /100 KM
    Travel Range:  50/62 miles
    Power:48v 1000w
    Suitable for Φ1-1.3 inch Tube Diameter
    Connect Way:Center Connection
    Color: Red, Black, Blue, Purple,Silver


  • Q What’s the max loading of this product?

    A In general, the products are designed to carry up to 100kg, with heavier weights, the motor power on inclined and start-up will not optimal, and the range will be affected.
  • Q What’s your warranty coverage?

    A This product is covered by a 2-year limited warranty from the date of purchase. The warranty applies to defects in materials and workmanship under normal use conditions.

  • Q What certificate do your company have?

    A We are professional electric handcycle manufacturer with ISO9001 & ISO13485 quality management system.

  • Q Is their licence or document requirement when i use or sell it?

    A It is health care product, no special documents needed for you importing and using. 

  • Q How do you ship the products?

    A For sample order, we could ship goods for you by express or DDP services.
    For bulk order, we could ship goods by sea.

  • Q How do you make our business long-term and good relationship?

    A 1. We keep good quality and competitive price to ensure our customers benefit ;
    2.  We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

  • Q Can I take it on plane?

    A If you plan to fly, it's recommended to choose the 36V 7.8AH version with 280WH lithium battery, as it complies with aviation transportation regulations.
  • Q How does your factory do regarding the quality control?

    A Quality is priority. We always attach great importance to quality control from the very beginning of the production. Every product will be tested  carefully before packing and shipping.

  • Q Is it suitable for both indoor and outdoor use?

    A Yes, the flexible rotation angle and powerful torque can provide you with personalized travel choices, including home, outdoor, shopping mall, and even travel freely
  • Q Can the product be customized in term of color?

    A Yes, we usually keep a certain number stocks of different colors frame for quick delivery. we are also capable of providing customized services to meet user’s specific needs. 
  • Q Are spare parts readily available?

    A Yes, spare parts can be supplied together with your order, or whenever you need for repair or replacements.
  • Q How long does it to charge the battery?

    A We send smart AC 100-240v 2A charger, charging time for 16ah battery is about 6-8hours. The battery can be recharged even if they aren’t completely empty, so you can recharge your battery whenever it is convenient for you.
  • Q Reduce Stress to Protect Soft Tissue and Skin

    A The high profile wheelchair cushion features an adjustable pressure cellular structure that can be inflated to suit the user’s body shape and weight. This design ensures maximum coverage and support for the hips, reducing pressure on the skin surface and promoting blood circulation. It helps treat and prevent skin and subcutaneous tissue damage caused by prolonged sitting, such as pressure sores.
  • Q Advanced Dual-Valve System for Customized Comfort & Pressure Relief

    A The dual-valve design lets you independently adjust two air chambers, providing personalized pressure distribution for users with pelvic asymmetry or postural imbalances. Ideal for correcting pelvic tilt and reducing pressure points on hips and thighs, this feature lowers the risk of pressure sores by 30%+ compared to single-chamber cushions. It easily tweaks firmness for daily activities or long-term sitting, perfect for wheelchair users to enhance comfort.
  • Q High Profile Air Cell Structure

    A With air cells measuring 2.75 inches in height, this wheelchair cushion provides ample distance between the user’s buttocks and the seat, protecting the skin and soft tissues. The gaps between the air cells allow for air circulation, effectively dissipating heat and pressure, keeping users comfortable during long periods in a wheelchair, and preventing pressure ulcers.

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